Upgrading a 90-bedded cancer centre in North-Eastern India

Situation

The 90-bedded not-for-profit cancer centre in a remote location in North eastern India caters almost exclusively to a low-income population.

They treat upwards of 3000 patients every year and at a highly subsidized rate or free of cost.

The centre is headed by a passionate and acclaimed oncologist along with a dedicated team of employees who believe in their mission that no one should be denied cancer treatment or suffer indignity because of lack of resources.

The centre had an unsustainable financial structure, with most capital costs as well as some operating costs covered by donations from government, trusts and private individuals or groups.

This fragmented financial situation meant the centre was poorly planned out.

Functional flow was poor with key requirements or equipment missing.

The centre had the ambition and drive in place to become a centre of excellence.

What it needed was management expertise and a clear phased out plan on how to reach its goals in the most efficient way.

Intervention

Camomile Healthcare Ventures undertook a review of the facility and the surrounding lands.

We identified flaws in planning and of existing buildings.

We studied the way the different departments were stacked and distributed among the different buildings.

We met with key people in all departments to understand their pain points, their wish list of requirements and needs in term of equipment and manpower.

We also undertook a review of supportive services like MEP.

We were in constant dialogue with the Medical Director as well as the management society to understand their vision.

Impact

We put a strategy in place to develop the hospital into a centre of excellence in cancer care in the next 5 years, including plans for academic and research wings.

We streamlined patient flow and proposed key functionalities that were missing like a central sterilization unit, and essential equipment needs.

The centre would expand to 200 beds and also offer new services like pediatric oncology, rehabilitative medicine and blood bank.

This would make it the major cancer centre in a 300km radius.

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